Effective Date: 2024-02-16

Introduction

HAULEER WHEELS, we respects your privacy and is committed to protecting your personal information. This privacy policy describes how we collect, use, disclose, and store your personal information when you use our mobile application, HAULEER WHEELS.

Information We Collect

Information We Collect

• Account Information: We collect users primary account information such as username, email, mobile number etc... This information is collected when you register or log in to our app using your primary account.
• Other Information we Collects are Location details and device id

We Use Your Information

We use your information for the following purposes:

• To identify and authenticate you when you use our app.
• To provide and personalize your experience within the app
• To analyze usage data, improve app features and send marketing communications
• To comply with legal obligations.

Disclosure of Your Information

We may disclose your information to the following third parties:

• Service providers who help us operate our app and provide features (e.g., cloud storage providers, analytics providers).
• Law enforcement or other government officials if required by law.

Your Choices

You have the following choices regarding your information:

• You can access, update, or delete your information through your account settings.
• You can opt out of receiving marketing communications from us.
• You can request to delete your account.

Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or electronic storage is completely secure.

1. Acceptance of Terms

By using our Shipment Transportation App (the "App"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use the App.

2. User Registration

2.1 You must create an account to use the App. You are responsible for maintaining the confidentiality of your account information, including your username and password.

2.2 You agree to provide accurate and complete information when registering for the App.

3. Shipment Booking

3.1 The App provides a platform for users to book transportation services for their shipments.

3.2 You agree to provide accurate shipment details, including pick-up and delivery addresses, dimensions, and any special handling requirements.

4. Payment

4.1 Payments for transportation services are out of the App. You agree to pay all applicable fees and charges associated with your bookings. The payments for the drivers are processed by the customer.

4.2 Payment information provided by you must be accurate and valid. Any disputes regarding payments should be reported to our customer support team.

5. Shipment Tracking

5.1 The App may provide shipment tracking features. While we make every effort to provide accurate tracking information, we do not guarantee real-time tracking accuracy.

6. Cancellation and Refunds

6.1 You may cancel a booking according to the cancellation policy provided on the App. Refund eligibility depends on the specific circumstances and the terms of the transportation provider.

7. Liability

7.1 We are not a transportation service provider. We are a platform connecting users with transportation service providers. We are not liable for any acts or omissions of transportation providers.

7.2 You agree that the transportation provider is solely responsible for the transportation service, including the safety of your shipment.

8. User Conduct

8.1 You agree not to misuse the App, engage in unlawful activities, or infringe upon the rights of others.

9. Privacy

9.1 Your use of the App is subject to our Privacy Policy, which explains how we collect, use, and disclose your personal information.

10. Modifications

10.1 We reserve the right to modify, suspend, or discontinue the App at any time without notice. We may also update these Terms and Conditions from time to time.

11. Termination

11.1 We may terminate your access to the App for violation of these Terms and Conditions or for any other reason at our discretion.

12. Governing Law

12.1 These Terms and Conditions are governed by the laws of [Jurisdiction]. Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

13. Contact Information

13.1 For questions or concerns about these Terms and Conditions or the App, please contact us at [Contact Email].

14. Children’s Privacy

14.1 These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

15. Security

15.1 We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

16. Log Data

16.1 We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

17. Disclose the collection of the primary account.

17.1 We may collect and process your Primary Account information, including but not limited to such as username, email address, etc..., for the explicit purpose of account authentication, personalized user experience, etc.... We assure you that your Primary Account data will be handled with the utmost confidentiality and used solely for the intended purposes outlined in this Privacy Policy.

18. Disclose the usage of collected Primary Account.

18.1 We may collect and process your Primary Account information, including but not limited to such as username, email address, etc..., for the explicit purpose of account authentication, personalized user experience, etc.... We assure you that your Primary Account data will be handled with the utmost confidentiality and used solely for the intended purposes outlined in this Privacy Policy.

By using the Shipment Transportation App, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

TERMS AND CONDITIONS FOR CUSTOMER

• A customer is a registered entity with the service provider who sends and receives goods with the help of vehicle drivers and the service provider. Customers raise their requests for vehicles, either through a mobile application or a webpage. Customer is either a consigner or a consignee.

The consignor has to accept all the terms & conditions of the company mentioned below to login:

• The Company is not responsible for any breakage/leakage/damage to the goods in transit due to improper packaging/loading/stacking of the material. No certificate will be issued for such events by the company.
• All liquids, oil, ghee, fruits, and vegetables will be carried at Owner’s Risk only. Dangerous and Inflammable goods will not be carried by the company. The company is not responsible for the goods declared contraband by any Government Authority.
• Consignor is fully responsible for all consequences of any incorrect declarations/incorrect documentations while dispatching the goods.
• Delivery of the goods to its consignee party will be made as soon as possible in the same order and conditions as received from the consignor, but the company will not be responsible for any delay, damage, breakage, pilferage, evaporation, effects of temperature, weather conditions, strikes, lockouts, riots, civil or political disturbance, explosion, theft, fire, or accident of the vehicle by which goods are being transported.
• Where the goods have been lost, or destroyed, have deteriorated, the company has no responsibility.
• Where the goods have been lost, destroyed, damaged, or have deteriorated, the compensation payable by the company shall not exceed the value declared in the consignment note (check it out).
• HAULEER WHEELS Pvt Ltd shall have the right to dispose of the goods lying undelivered after 24 hours of arrival or without any notice and not liable for any compensation for the goods and will collect the amount of freight.
• The goods should be unloaded within 15 hours after its arrival at the destination; failing to do so will be liable for remunerations to the drivers, by the consignor or consignee.
• In case of any claim regarding damages or shortages of the material, the same should be notified in writing within 24 hours of delivery time failing.
• The goods will be delivered against all the charges to the consignee. In case the weight exceeds the specified value, the consignor/consignee will be liable to pay freight for extra (additional) weight and penalties at the check posts if any, along with earlier approved freight charges.
• In case the goods are required to be called back due to any reason, the company will not be bound to carry material back except the condition acceptable to the company itself against full freight charges.
• All Disputes will be settled at Ernakulam Jurisdiction only.
• The Consignor is liable to go through the above Terms & Conditions of HAULEER WHEELS PVT LTD carefully before dispatching any of its goods & these conditions are subject to change without notice.

CANCELLATION POLICY (CONSIGNEE/CONSIGNOR)

• The customer should inform the company in case they have to cancel the transshipment booking at the earliest.
• The customer has no right to cancel the shipment after dispatch. In case of cancellation after dispatch, the customer must give the compensation.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our app.

Contact Us

If you have any questions about this privacy policy, please contact us at hauleerwheels@gmail.com.

Thank you for your attention.